Frequently Asked Questions
Everything you need to know about your Clive Shoes experience.
How do I determine the correct shoe size for my order?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between formal dress shoes and casual sneakers.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn footwear in its original packaging. Simply visit our Returns Portal to generate a prepaid shipping label.
How long will it take for my shoes to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, Clive Shoes ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.
How should I care for my leather Clive Shoes?
To maintain the quality of your leather shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner every 3-6 months. Avoid direct heat sources when drying.